The Support Services division oversees the Department of Juvenile Services' research and evaluation, information technology, budget and fiscal services, capital planning and budgeting, facility/office maintenance, general services, human resources, professional training and education, procurement, and other services that are necessary so that the agency may efficiently and effectively accomplish its goals.
Director, Office of Research and Evaluation
The Research and Evaluation Unit oversees all data reporting, program evaluation, and research activities at the Department of Juvenile Services. It insures that all policies, initiatives, and programs are well supported by data and research. The office produces annual reports and develops and implements ad hoc, regular management reports, and briefings. It partners with universities and other outside research professionals on a variety of larger scale data analysis projects.
Chief Information Officer, Office of Information Technology
The Information Technology Unit is comprised of three key divisions, including Network Operations, Telecommunications, and Security Services and Applications. Information Technology staff travel statewide to support the technology needs for all Department of Juvenile Services field offices and facilities.
Chief Financial Officer, Office of Budget and Fiscal Services
The Accounting Unit performs all general accounting tasks including accounts payable, accounts receivable, payroll, employee leave accounting, and the statutory closing of the fiscal year for the department.
The Budget Unit prepares the annual operating budget for the Department of Juvenile Services. The budget is prepared based on major programs including all Headquarters, Regional Operations, and Support Services. The Budget Unit also monitors the spending of appropriated funds and provides review and approvals related to funding for major procurement activities.
Director, Office of Capital Planning and Budgeting
The Capital Planning and Budgeting Unit (CPBU) is responsible for coordinating the development and implementation of the department's Capital Improvement Program (CIP). The scope of the proposed capital projects included in the Capital Improvement Program range are from land/building acquisition, demolition, design, renovation, new construction, and equipping the new buildings.
Director of General Service Unit Facility Maintenance and Janitorial Services
The General Service Unit Facility Maintenance and Janitorial Services directs the Facility Maintenance unit, which is responsible for developing policies and procedures for the overall maintenance, repair, janitorial, and physical posture for all DJS facilities and offices which contain over 200 buildings (containing approximately 1.23 million gross square feet located throughout the state) and maintenance staff located at all DJS facilities. The director also coordinates maintenance/construction plans with the Department of General Services and other State and Federal agencies as required.
Director, Office of General Services
The Office of General Service Unit's mission is to provide leadership and best practices in managing property, fleet, and real estate acquisitions and sales for all DJS field offices, as well as being a DJS textile coordinator and liaison to the Department of Fair Practices Medical Accommodations. This department also maintains oversight for the statewide vending services contract with Maryland State Department of Education (MSDE) and other support services in a safe, reliable, and efficient manner.
Director, Office of Human Resources
The Human Resources Unit is responsible for advising management and staff on all rules, policies, and directives through the Department of Juvenile Services, Department of Budget and Management (DBM), and the Memorandum of Understanding (MOU). The unit is responsible for recruiting all positions, approving interview panels and questions, Employee Relations, approving the Family and Medical Leave Act (FMLA), hearing grievances and discipline, return to work procedures, and working with the union through the Labor Management Committee (LMC) and the Memorandum of Understanding (MOU). Employee Services consist of approving acting capacity pay, employee to employee sick leave donations, coordination of health benefits, retirement and accident leave, along with Human Resources training for supervisors and employees.
Director, Office of Professional Training and Education
The Professional Training and Education Unit (PTEU) is responsible for the supervision, coordination, and delivery of entry level and in-service training programs for the Department of Juvenile Services. The unit is also responsible for providing staff development and process enhancements in accordance with the Maryland Police and Correctional Training Commissions' regulations and departmental policies by providing efficient and effective programs and services.
Director of Procurement
The Office of Procurement is responsible for managing the procurement process to obtain Commodities, Facility Maintenance, Inter-agency Agreements, Professional Services including Human Services and Information Technology through the competitive or negotiated procurement methods in accordance to all applicable laws, regulations (COMAR Title 21), policies, and procedures in support of DJS's organizational goals and objectives. The Procurement team consists of eleven (11) Procurement professionals who include a Deputy Director and a supervisor. The Procurement team provides technical assistance, guidance and training to the facilities and area offices staff involved in procurement activities within an assigned region. The Procurement team is committed to operating in accordance with sound business practices inclusive of checks and balances designed to ensure faithful compliance with control processes.
Special Projects Manager
Susan Nicely serves as the Special Projects Manager for the Deputy Secretary of Support Services. In this role, Susan is responsible for overseeing divisional reports and publications including management, production, and layout of DJS’ annual Data Resource Guide. Susan has been responsible for various projects during her tenure at DJS including writing grants, assisting on the agency’s quarterly JJMU response, and writing various agency reports.