About

About Us

The Department of Juvenile Services (DJS) is an executive agency whose primary task is to appropriately manage, supervise, and treat youth who are involved in the juvenile justice system in Maryland.

The Department of Juvenile Services is involved in nearly every stage of the juvenile justice process from the moment a youth is brought into a juvenile intake center by the police or as a result of a citizen complaint to the time when a youth returns to the community after completing treatment.

Our Mission

By law, The Department of Juvenile Services is a child-serving agency responsible for assessing the individual needs of referred youth and providing intake, detention, probation, commitment, and after-care services.

The Department of Juvenile Services collaborates with youth, families, schools, community partners, law enforcement, and other public agencies to coordinate services and resources to contribute to safer communities.

Our Vision

Successful Youth, Strong Leaders, Safer Communities.

Our Goals

  • Improve positive outcomes for justice-involved youth
  • Only use incarceration when necessary for public safety
  • Keep committed and detained youth safe while delivering services to meet youth needs
  • Ensure a continuum of care for justice-involved youth that is age- and developmentally-appropriate
  • Build, value, and retain a diverse, competent, and professional workforce
  • Enhance the quality, availability, and use of technology to improve services for staff, youth, and families

Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous:​​ We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
  • Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.​

For more information on the State of Maryland's customer service program​, or to submit a suggestion, ​please visit Maryland.gov/CustomerService​.

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