Maryland’s ​Customer Service Promise serves as the basis of all interactions between state employees and customers.​​

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T​he State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

• Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
• Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
• Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
• Accessible and Convenient: We will continue to simplify and improve access to information and resources.
• Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
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• Department of Juvenile Services Customer Service Annual Report - Fiscal Year​ 2022​​
• ​ Department of Juvenile Services Customer Service Overview - October 3, 2017

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